RDCO Response to COVID-19 Virus

The situation with COVID-19 virus is rapidly evolving in British Columbia. The safety of our residents and staff is our primary concern and the Regional District of Central Okanagan is carefully monitoring the situation. We are following the direction of our public health experts from Interior Health, the BC Centre for Disease Control, the BC Ministry of Health and the Public Health Agency of Canada.

We are taking the situation seriously and are developing response plans that follow the direction of public health authorities.

1. What We're Doing

With the provincial COVID-19 Restart guidelines, the Regional District is providing in-person service from its main KLO Road building in Kelowna.

While public visits are available weekdays between 8 a.m. and 4 p.m., residents are encouraged whenever possible to save time and travel by continuing to contact staff:

Responses will be provided as quickly as possible during regular business hours, weekdays 8 a.m. to 4 p.m. (excluding holidays).

As the pandemic response has evolved, customers have readily adapted to online, email and telephone services. It’s hoped that in the interest of everyone’s safety, people continue to utilize these convenient, available options.

In keeping with the public safety guidelines of the Province, Interior Health and WorkSafe BC, the RDCO has instituted a number of protocols for visitors to its KLO Road administration building including:

  • With the Phase 3 Provincial Restart, limited public attendance is allowed with physical distancing for public meetings of the Regional Board and its advisory commissions.  Whenever Board or Governance and Services Committee meeetings begin, a Livestream link is available at rdco.com/agenda and links will be there after meetings to audio/video recordings.
  • As of July 29, masks or face coverings are required for the public upon entry to public RDCO buildings (Administration office, EECO, Dog Pound)
  • A limit on the number of visitors to the building (if possible, one per party)
  • Personal hygiene requirements on entry
  • Increased daily cleaning and sanitation of common contact surfaces
  • Physical distancing in public areas and when dealing with staff
  • Directional signage and floor markers for customers requiring service
  • Installation of barriers to reduce potential transmission of the coronavirus

Development Applications, Planning, Building Inspections

Customers requiring specialized services like development applications and building inspections should continue to arrange appointments with staff by phone or email.  A department directory is available at rdco.com/directory.

Parks and Park Programs

RDCO Dog Control and Regional Dog Pound

As health and safety guidelines evolve, the Regional District will adjust and update its customer service response to reduce potential spread of COVID-19.  For updates on the RDCO Response to COVID-19 visit rdco.com/covid-19.

Please contact other organizations providing services from the RDCO Kelowna office on their public accessibility

Essential Services provided by the RDCO are currently being maintained such as:

  • Curbside garbage and recycling
  • Solid waste transfer stations (North Westside, Traders Cove, Westside Residential Waste Disposal and Recycling Centre)
  • Water systems (Falcon Ridge, Killiney Beach, Upper Fintry-Shalal Rd.-Valley of the Sun, Sunset Ranch, Trepanier/Star Place, Westshore Estates)
  • Fire Services (Ellison, Joe Rich, North Westside, Wilson's Landing)
  • Dog Control and Regional Dog Pound (pound open with restricted number of public visitors.  You may also continue to arrange to claim/drop off dogs by calling 250-469-6284)
  • Westside Regional Wastewater Treatment Plant and RDCO sewer collection system
  • Building Inspections - See More Details

To keep our staff healthy, we have instituted the following measures:

  • As of July 29, a mask or face covering is required for members of the public upon entry into public RDCO facilities (Administration office, EECO, Dog Pound)
  • Some staff are working remotely
  • Increased daily cleaning of shared contact surfaces 
  • Additional tissues and hand sanitizers around our public facilities
  • Staff and visitors must follow personal hygiene measures including sanitizing/washing hands
  • Social - physical distancing among staff and visitors
  • Requesting staff/visitors stay home if not feeling well
  • Building inspectors are maintaining social distancing and only being conducted for vacant or unoccupied buildings.

 

2. Changes in Our Service

As of July 29, a mask or face covering is required upon entry into public RDCO facilities (Administration office, EECO, Dog Pound)
  • With the Phase 3 Provincial Restart, limited public attendance is allowed with physical distancing for public meetings of the Regional Board and its advisory commissions.  Whenever Board or Governance and Services Committee meeetings begin, a Livestream link is available at rdco.com/agenda and links will be there after meetings to audio/video recordings.

Keep Garbage Collection running smoothly during COVID-19 - 

Until further notice the following RDCO facilities are closed to the public:

  • The Westside Regional Wastewater Treatment Plant
  • Joe Rich Community Hall
  • Ellison Heritage School Community Hall
  • Killiney Beach Community Hall (in conjunction with North Westside Communities Association)
  • All fire halls serving Ellison, Joe Rich, North Westside, Wilson's Landing
Limited pre-registration is available for in-person park programs.  See our program offerings for you to register at our Parks programs and events page.  A library of program videos can be viewed on the RDCO Youtube channel.

Playground equipment and structures in seven regional parks and four RDCO community parks are open with health and safety regulations in place:

  • Wash and/or sanitize hands before and after visiting
  • Keep a safe physical distance and avoid gatherings of more than 50 people
  • Stay home if you feel unwell

The BC Centre for Disease Control has guidelines for parents and families that use playgrounds and play equipment in public areas:

Please note that playground equipment use is at your own risk and that structures and equipment are not sanitized.

3. How To Contact RDCO And Other Agencies In KLO Road Building?

Information for the following agencies located in the RDCO office can be made by:

  • Okanagan Basin Water Board
    Phone: 250-469-6270 website: obwb.ca/contact/
  • Okanagan Collaborative Conservation Program
    Phone: 250-718-4096 email:  occp123@gmail.com   website: okcp.ca
  • Okanagan Film Commission   
    Phone: 250-717-0087 email: info@okanaganfilm.com   website:  okanaganfilm.com
  • Sterile Insect Release Program
    Phone: 800-363-6684 email: sirinfo@oksir.org   website: oksir.org

 

4. Resources for Central Okanagan Businesses

The Central Okanagan Economic Development Commission is providing updated resources and assistance for businesses impacted by the COVID-19 public health emergency. 

 

5. Financial Services

Financial resources and resident / business support

The RDCO has taken a fiscally balanced approach to budgeted expenditures by reducing spending in areas where work must be curtailed to meet health restrictions, and continuing with essential projects and those where meaningful work can still take place to keep local businesses working and staff employed. The RDCO is also helping support residents and
businesses with the following actions:

Financial resource actions:

  • Suspended all staff travel and training
  • Cancelled public facing programs and events like the Repair Café and Trunk Sale and park programming
  • Continuing with capital projects for essential services such as upgrades to the Waste Water Treatment Plant (TWAS vault)

Support actions:

  • Continuing to review and process development permits and issue building permits online and by appointment so development and construction can continue
  • Keeping essential services like the water utilities, waste water collection, garbage and recycling services all running smoothly to support residents and businesses
  • Providing information to residents regarding the Province’s tax deferment programs for:

It is important to note that the RDCO operates differently as a regional district compared to a municipality. The RDCO does not tax property owners in the region directly and is legislatively required to submit the budget bylaw to the Province before the end of March.  The final budget bylaw was passed by the Regional Board on March 29, 2021. You can view information at rdco.com/budgets

6. Are RDCO Regional Parks And RDCO Community Parks Open?

Currently, all Regional and RDCO Community Parks remain open for visitors to enjoy our natural surroundings. 

For the safety of everyone using our outdoor park areas please practice social-physical distancing to help reduce any potential spread of the COVID-19 virus.  As health officials recommend, keep at least two metres space between yourself and others visiting parks and open spaces.

  • Limited pre-registration is available for in-person park programs.  See our program offerings for you to register at our Parks programs and events page.  A library of program videos can be viewed on the RDCO Youtube channel.
  • As of July 29, masks are recommended for members of the public on entering RDCO facilities.

Playground equipment and structures in seven regional parks and four RDCO community parks are open with health and safety regulations in place:

  • Wash and/or sanitize hands before and after visiting
  • Keep a safe physical distance and avoid gatherings of more than 50 people
  • Stay home if you feel unwell

The BC Centre for Disease Control has guidelines for parents and families that use playgrounds and play equipment in public areas:

Please note that playground equipment use is at your own risk and that structures and equipment are not sanitized.

 

7. Is The EECO Or Other RDCO Facilities Open To The Public?

The EECO or Environmental Education Centre for the Okanagan is open Tuesday-Sunday from 10 a.m. to 3 p.m. with physical distancing required and a maximum of five people inside at any time.  

  • As of July 29, a mask or face covering is required on entry into this facility

The KLO Road Administration office (1450 KLO Road) and Regional Dog Pound (890 Weddell Place) are open to a restricted number of visitors with physical distancing and other safety protocols to reduce coronavirus transmission.  

  • A mask or face covering is required upon entry into public RDCO facilities (Administration office, EECO, Dog Pound)
  • With the Phase 3 Provincial Restart, limited public attendance is allowed with physical distancing for public meetings of the Regional Board and its advisory commissions.  Whenever Board or Governance and Services Committee meeetings begin, a Livestream link is available at rdco.com/agenda and links will be there after meetings to audio/video recordings.

Currently, these RDCO facilities are closed to the public:

  • Community halls in Ellison, Joe Rich and Killiney Beach
  • RDCO fire department halls
    • Ellison
    • Joe Rich (Hwy 33. main and Goudie Rd.)
    • North Westside (Udell Rd. in Killiney Beach, Stn. 102 Westside Rd., Stn. 103 waterfront)
    • Wilson's Landing
  • Westside Regional Wastewater Treatment Plant

Playground equipment and structures in seven regional parks and four RDCO community parks are open with health and safety regulations in place:

  • Wash and/or sanitize hands before and after visiting
  • Keep a safe physical distance and avoid gatherings of more than 50 people
  • Stay home if you feel unwell

The BC Centre for Disease Control has guidelines for parents and families that use playgrounds and play equipment in public areas:

Please note that playground equipment use is at your own risk and that structures and equipment are not sanitized.

8. Building Inspections and Permits During RDCO Office Closure

During the current COVID-19 health emergency, RDCO Building Inspectors are continuing to complete inspections while minimizing personal contact during inspections and ensuring that the minimum two metre physical distance standard is respected at all times. Building inspections are only being conducted for unoccupied and vacant buildings.

To further ensure the health and safety of our employees and customers, all requests for onsite inspections are also be subject to review and approval to proceed on a case by case basis. 

Customers wishing to make an appointment are asked to please submit your request and purpose details to inspections@rdco.com.  Inspection Services staff will contact you to determine what alternate options need to be made for document submission (e.g. by email, general post, drop box or project site).

For more information or for general building and permit inquiries, please continue to contact: Inspection Services at (250) 469-6211 or inspections@rdco.com

 

9. Cancelled RDCO Activities and Events

  • With the Phase 3 Provincial Restart, limited public attendance is allowed with physical distancing for public meetings of the Regional Board and its advisory commissions.  Whenever Board or Governance and Services Committee meeetings begin, a Livestream link is available at rdco.com/agenda and links will be there after meetings to audio/video recordings.
  • Spring and Fall Repair Cafe
  • Spring and Fall Trunk Sale
  • RDCO Tire Collection and drop-off
  • Pick up events for pre-purchased composters and rain barrels

10. What You can do

Please follow all the directions of Public Health Officials

You can reduce your risk of contracting the virus or passing it on to others with the following hygiene habits:

  • Frequent hand washing or the use of hand sanitizer
  • Not touching your face
  • Coughing or sneezing into your elbow or tissue, followed by hand washing
  • Social-physical distancing by providing at least two metres space between yourself and others
  • Wearing a mask in public areas and maintain physical distancing 
  • Staying away from crowded areas 
  • Staying home if you feel sick or show any symptoms of the virus

Get informed on latest COVID-19 information by visiting reliable information sources like:

 

 

 
 
 
Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email: info@rdco.com
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)