Victim Services

Central Okanagan RCMP Victim Services (Est. 1989) aims to help lessen the impact of crime and trauma on victims, witnesses and their friends/families.   (How to Reach Us)  All services offered by Victim Services are free of charge. People are typically referred to us by RCMP, community professionals or they contact us themselves (self-referral) for assistance.

Within the Regional District of Central Okanagan, Victim Service Caseworkers are trained professionals who provide assistance and support to victims and survivors of crime and/or trauma. In sum, we offer grief, loss and trauma support as well as practical assistance to persons impacted. 

If you are a victim of crime, British Columbia’s Victims of Crime Act gives you the right to receive information about:

  • Victim Services available to you
  • Crime Victim Assistance Program
  • How the criminal justice system works, the status of the police investigation, and court case
  • The administration of the offender’s sentence
  • Your right to privacy

Services include:

Emotional Support
RCMP Victim Services offers emotional support and check-in for individuals and groups following a crime and/or trauma. We listen, validate and provide information on grief, loss, self-care and other relevant topics.

Our program is not a clinical counselling service so we encourage counselling referrals when it may be helpful.

Practical Assistance and Support

Victim Services will:

  • Offer support as well as assess the immediate and longer-term needs of clients. We seek additional assistance from community, government, justice, health and/or other resources when relevant
  • Assist crime victims in completing applications for the provincial Crime Victim Assistance Program
    Please note: Local Victim Service programs do not provide financial assistance

  • Help with completion and submission of Court Victim Impact Statements if desired by the victim and applicable

  • Facilitate/coordinate safety planning as needed


    Provide Critical Incident debriefing
  • Avail other types of practical support and assistance as appropriate
  • Victim service caseworkers do not provide crime scene clean-up or funding for this service but may assist by providing contact information for potential professional cleaning services 
  • Likewise, Victim Services does not have funds to pay for the removal of a deceased individual but may assist to access help if the Coroner is not present

Victim Services may, at the request of the victim/survivor of crime, provide or facilitate their accompaniment to Crown Counsel, Court and related appointments. 

Justice Related Information
Victim Services will provide or facilitate victim access to case-specific information which may include:

  • The status of the police investigation, charges laid against the offender, protective orders, outcome of court appearances, the custodial status of the convicted offender, and length of sentence/parole information
  • Witness orientation, courtroom etiquette and procedures.
  • Victim service workers do not provide legal advice to victims but will assist with referrals for legal advice where available

Police Discretionary Call Outs
Victim Services responds, usually 24/7 to requests by police for assistance to all crime types and traumatic events such as;

  • Crime/accident scenes and/or other locations where a victim/witness requires assistance
  • Overdose, suicide, sudden deaths
  • Next-of-kin (deceased) notifications
  • If we are unable to attend a police call-out, we follow-up with persons impacted at our earliest opportunity

Referral between two distinct Victim Service Programs
Caseworkers refer people to our partner agency Community-based Victim Services (Elizabeth Fry Society) when persons referred to us are identified as:

  • victims of violence in relationships (adult, youth, or child)
  • victims of sexual assault
  • victims of criminal harassment
  • victims of child abuse/assault (both physical and sexual)
  • adult survivors of childhood abuse (both physical and sexual), and
  • child witnesses of family or sexual violence

Public Awareness and Education

Central Okanagan RCMP Victim Services provides services to victims of crime and/or trauma who may or may not have reported a crime to police or be involved with the criminal justice system. Please note: Victim Services respects confidentiality yet has a duty to report [to applicable agencies] violence in relationships, child abuse, a danger to self or danger to others.

Our Caseworkers attend community events and provide informational presentations.

How to Reach Us

Victim Services
Kelowna RCMP Detachment
1190 Richter Street, Kelowna BC


Office Hours: 8:00 am - 6:00 pm Monday to Friday

Victim Services supports individuals and groups located within the City of Kelowna, City of West Kelowna, District of Lake Country, District of Peachland, Central Okanagan East Electoral Area, Central Okanagan West Electoral areas as well as Westbank First Nation. This program partners with the Kelowna Regional RCMP detachment.

It is funded by the Regional District of Central Okanagan, Ministry of Public Safety and Solicitor General and Westbank First Nation.


After Hours telephone crisis assistance



Services for victims in BC

BC Government
Victims of Crime (Government of Canada)

Information and Assistance for Victims of Crime


Victims of Crime Act

If you are a victim of crime or trauma and in need of assistance, please contact Central Okanagan RCMP Victim Services at 250-470-6242.  We are not an emergency service, so if you call outside of office hours or we do not immediately answer during business hours and you leave us a message with a contact number, we will call you at our earliest opportunity.  If it is an emergency, please call 9-1-1.

Regional District of Central Okanagan | 1450 KLO Road | Kelowna, BC V1W 3Z4
Ph: 250-763-4918 | Fax: 250-763-0606 | Email:
Hours: Monday – Friday 8:00 am – 4:00 pm (Closed Holidays)